2020 - 2021
Once the steps legally required for accreditation had been taken, DEKRA quickly familiarized its customers with the possibilities and advantages of the digital solution and also ensured that the applicable data protection requirements are fulfilled.
An International Perspective
The success of the project is due to several factors. One of these is that all of innogy’s processes are mapped digitally in a QM system. Another is that the company has meticulously prepared each of the topics raised in the audit. This meant that the documents required and even individual innogy experts were available precisely when needed in the audit process. “During the remote audit we worked in a very focused way,” says Jörg Schirmacher. “It was hard work, but efficient. We didn’t need as much time or resources as we would have done for an in-person audit.”
CEO Arjan van der Eijk summarized the cooperation with DEKRA: “The DEKRA auditors’ international experience is very important to us. It means that the remote audit doesn’t just confirm the status quo, it also provides insights that can help us to cater to our customers.
In the auditing process, innogy regretted the lack of personal contact with an auditor. Frank Barenscheer, Sales Director Management Systems at DEKRA Certification GmbH, therefore believes that once the pandemic is over, a hybrid form will emerge: “In the future, we expect more of the audit and certification processes to take place online. However, there will be increased demand for ‘hybrid audits’ that combine virtual and on-site evaluations.”
innogy eMobility Solutions GmbH:
innogy produces charging equipment for direct and alternating currents and digital services for e-mobility. innogy’s e-mobility platform already connects 135,000 charging points in about 30 countries around the world. innogy eMobility Solutions has its own locations in Germany, the United Kingdom, the USA, and the Philippines. innogy is a wholly owned subsidiary of E.ON.
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