Since DEKRA was not very familiar with the (re)insurance market in the region before the Beirut explosion, it was important to show our face early and raise our profile. As local adjusting companies reached out, DEKRA soon became involved in processing dozens of damage claims amounting to over 40 million US dollars. Having claims experts on site as soon as possible is crucial because it helps local people and businesses to obtain urgently needed compensation.
In Beirut, the level of destruction was almost unimaginable. Some people compared it to the impact of an atomic bomb. Practically all buildings had been damaged. There was rubble and broken glass everywhere, covered with a thick layer of dust. Jeff Probyn says: “It was like one of those Hollywood disaster films – just real.”
The DEKRA team was able to help in many cases – even if it was sometimes a risky task. In one case, a private apartment on the 28th story of a building had to be inspected, which was a dangerous undertaking as the entire glass front of the apartment facing the port had been blown away. Due to the extent of the damage, the experts from DEKRA Loss Adjusters & Surveyors were kept busy closing claims until the end of 2020. “We have definitely made a name for ourselves,” says Jeff Probyn.