DEKRA is at the beginning of a new success story in the emerging e-mobility market. “HiVo, the digital High-Voltage Vehicles Training program, is our global response to the increased use of electric and hybrid vehicles around the world,” says Dr. Lisa Marie Ley, Head of Technical Service Management in the Training Service Division. “We are already in discussions with major customers who operate in more than a dozen countries.” The new offer is coming at just the right time, as work with and on high-voltage vehicles, such as in sales, towing services and workshops, requires specialist knowledge to avoid risks and accidents. However, increasing workloads are allowing less time for training. Time spent on training in seminars means production downtime and additional outlay in both time and money, e.g. for travel.
Therefore, the High-Voltage Vehicles Training program was developed according to the principle “digital first.” As part of a web app, HiVo the robot guides learners through the e-Learning program in a first step. All content that can be learned through online self-study is completed as “remote learning.” Only the training items that require participants and trainers to be present in person take place on site in a second step (e.g. practicing the disconnection process on an electric car).
The participants learn using “learning nuggets”, which are short units (3-20 minutes) on a specific/concrete subject. This approach enables “micro-learning” which can be optimally integrated into working processes and avoids the need for downtimes lasting the whole day – allowing for the perfect balance between training and profitability. To build on the e-Learning, this is followed by practical in-person training depending on the profile of the target group. Both of these form the basis of the third step, continuous learning in the workplace, which takes place using the web app again.
In terms of content, the High-Voltage Vehicles Training program covers all aspects of e-mobility – from correct vehicle operation, to repair and maintenance, to towing and rescue. Subject areas such as electrical engineering and health and safety when working with high-voltage vehicles are also included. In addition, the program covers both electric vehicles and hybrid and hydrogen vehicles. This mostly takes place in interactive practice sessions using freely movable 3D models.
HiVo at a Glance